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Returns & Exchanges

Returns must be pre-authorised and pending inspection, a refund, credit or exchange will be issued to you. Please email us at sales@treehousebrandgroup.com.au should you wish to obtain authorisation to return a product stating the reason for the return request.

We do not accept returns based on not being happy with a purchase. If you receive a product in good condition and working order then a return cannot be arranged as a result of not liking the product.

We can only accept a claim for damaged goods received within 7 days of receiving the goods. Refunds, Credits or Exchanges for faulty goods will not be accepted after 30 days from the date of purchase.

Refunds or replacements for faulty goods will only be valid if you have the original packaging of the item you have purchased and please ensure a copy of your invoice is included with the returned product.

The delivery fee is non-refundable unless a product is deemed damaged or faulty once the product has been received back by our warehouse and inspected.